Privacy Policy

1. Information We Collect

Category
Examples
Source
Personal Information
Full name, email, phone number, mailing address, social-media handle (optional)
Forms you complete online or in person; phone/email/SMS conversations
Event & Preference Details
Event type, date, time, estimated guest count, décor requests, preferred vendors
Inquiry and booking forms; follow-up conversations
Payment Information
Card number (tokenized), billing address, transaction ID
Secure third-party payment processor
Automatically Collected Data
IP address, browser/OS, device type, referring URL, pages viewed, time-on-site, cookies
Your device and our site’s analytics tools

We do not knowingly collect data from children under 13. If you believe we have done so inadvertently, please contact us (see Section 11) and we will delete it promptly.

2. How We Use Your Information

  1. Booking & Customer Support – to confirm availability, prepare quotes, draft contracts, send invoices, and answer questions.

  2. Event Execution – to coordinate vendors, staffing, and logistics specific to your event.

  3. Marketing & Promotions – with your explicit consent, to send newsletters, special offers, or event announcements via email, phone, or text. You may opt out at any time (Section 7).

  4. Site Improvement & Analytics – to understand visitor behavior and improve website performance.

  5. Legal & Compliance – to satisfy applicable laws, regulations, subpoenas, or court orders and to protect our rights or property.

3. Text-Message (SMS) Consent

Providing your mobile number is optional. If you opt in, you agree to receive SMS messages about your inquiry, booking status, or upcoming Sankofa Haus events. Standard message and data rates may apply. Reply “STOP” at any time to cancel or “HELP” for assistance. Your SMS consent or phone number will never be sold, rented, or transferred to third parties for their marketing.

4. Information Sharing

We do not sell or rent your personal data. We share it only in limited circumstances:

  • Service Providers – e.g., payment processors, email/SMS platforms, event vendors—strictly for services they render on our behalf and under confidentiality agreements.
  • Legal Obligations & Safety – when required by law or necessary to protect the rights, property, or safety of Sankofa Haus, our clients, or the public.

5. Cookies & Tracking Technologies

Our site uses cookies and similar tools to:

  • remember your preferences;

  • analyze site traffic and usage patterns;

  • deliver a smoother browsing experience.

You can disable cookies in your browser settings; doing so may limit certain website features.

6. Data Security & Retention

Mobile Opt-In, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.

We employ industry-standard safeguards—including SSL encryption, tokenized payments, role-based access controls, and routine audits—to protect your data. Although no system is perfectly secure, we continuously assess and enhance our security posture. We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or to satisfy legal requirements.

7. Your Privacy Choices & Rights

  • Opt Out of Marketing – Click “unsubscribe” in any email, reply “STOP” to SMS, or contact us directly.

  • Access / Correct / Delete – Request a copy, correction, or deletion of your personal data at any time.

  • Do Not Track – We honor browser Do-Not-Track signals where technically feasible.

  • California, GDPR, and Other Local Rights – If you are a resident of a jurisdiction granting additional rights (e.g., CCPA, GDPR), those rights apply as well. Contact us to exercise them.

8. Third-Party Links

Our website may link to external sites (e.g., caterers, photographers). We are not responsible for their content or privacy practices. Review their policies before providing personal information.

9. International Data Transfers

If you access our services from outside the United States, know that your data may be processed and stored in the U.S. By using our services, you consent to such transfer, storage, and processing.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date and post the new version on our site. Material changes will be highlighted or communicated via email or SMS (if you have opted in).

11. SMS Terms & Conditions

SMS Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

If you have consented to receive text messages from Sankofa Haus, you may receive messages related to the following (provide specific examples):
  • Appointment reminders
  • Follow-up messages
Example: “[Sankofa Haus LLC] Hi this is Sankofa Haus. What days are you available for a site visit? You can visit www.sankofahaus.com for more details. Reply STOP to opt out.”

Message Frequency

Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or follow up messages.

Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

By Submitting an Online Form

You may opt in to receive SMS messages from Sankofa Haus in the following ways (This is an example. Please include the method used.)

Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)

Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures

Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy.
Message frequency may vary

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.”

12. Contact Us

Sankofa Haus

If you have questions, requests, or concerns about this Policy or our data-handling practices, please reach out using the information above.

Thank you for trusting Sankofa Haus with your celebrations and your privacy.